Castle Uniforms, Incorporated understands sometimes your purchase isn't a perfect fit—so we're happy to offer returns within 30 days of purchase. We will accept returns or exchanges on items that have not been altered, laundered, worn or customized within 30 days of purchase. Please keep in mind, an original sales receipt, an e-receipt or packing slip dated within 30 days of purchase is required for all returns or exchanges. Please bring valid photo identification with you to the store when returning your item.
- Returns and exchanges should be new and in the original packaging. Please include all accessories that came with your item.
- Returns with the original sales receipt, e-recipt or packing slip receive a refund based on the initial form of payment.
- In-store returns and exchanges without a receipt or packing slip are offered store credit for the lowest price or offered the manufacturer's contact information.
- Returns with a gift receipt may be exchanged or offered a gift card for return.
- If you redeemed a Castle Cash Certificate or coupon with your return, an adjusted refund amount will be offered. ( Full amount used with gift receipt with be issued to a gift card, other means of payment will be refunded in the manner they were received).
- Purchases made in store or online can be returned to any Castle Uniforms store location. Items purchased online can also be returned via mail, although return shipping charges will not be refunded.
- Original shipping charges are not refunded