What is Castle Uniforms Return Policy?

Returning your castleuniforms.com purchase in one of our Castle Uniforms locations?

- Items purchased through our Castleuniforms-Cherokee website must be returned during business hours Monday- Friday ( these purchases are housed on an additional secure site. - Our in Point of Sale system does not have access to these transactions.
- Bring your invoice and the item(s) to be returned to a Castle Uniforms's store for a refund which will be given in the original form of payment.
- If you do not have your invoice, you may print your order confirmation email and present to a store associate for a refund.
- If you paid with a Gift Card the refund will be issued in the form of a Gift Card, which you can use for a future online or in-store purchase.

Returning your castleuniforms.com or shopcastleuniforms.com purchase on line?

- Begin the online order process by filling out the return/exchange form that was included in your package.

Returning items purchased at a Castle Uniforms store?

- Bring your receipt with the item(s) to be returned and a full refund will be given in the original form of payment within 30 days of purchase.
- If you do not have proof of purchase, ( credit card that was used for purchase of items) credit will be issued in the form of a Gift Card .
- Unfortunately, some items cannot be returned. Personalized items, altered items, worn items or washed items are not eligible for a return or exchange. Please note Castle Uniforms may limit or decline some returns and exchanges

If you've received an item that is damaged or flawed, let us know and we'll replace it for you right away.

Contact us to report an issue with any item with the following information: sales@castleuniforms.com
1. your order number
2. a brief description of the problem
3. email a photo illustrating the item that is damaged or flawed

Is your Name Badge Misspelled? Contact us by email to report a problem with the spelling of your name badge to: hello@shopcastleuniforms.com

- email a photo of the misspelled name badge
- type in message the correct spelling of the name that should be on name badge
- include the school and program in which you are enrolled

Customer Entry Error

When an item(s) on an order is entered incorrectly by the customer, Shopcastleuniforms.com makes every attempt to catch and remedy these issues; however, ShopcastleUniforms.com will not be held responsible for making these corrections and the costs to return and/or reorder the item(s) is solely that of the customer. Shipping costs on ALL replacement or correction orders are non-refundable.